Your questions, your weights
Build surveys with ratings, Positive / Negative / N/A checks, choices, percentages, amounts, photos and comments. Give the questions that matter most more weight, and every visit gets a fair, comparable score.
See your business the way your customers do.
Measure the customer experience at every location. Send trained mystery shoppers, collect customer feedback with a QR code, or run a questionnaire on any product or service. You write the questions, we score and report, and it all wears your logo and colours.
Your first survey takes about ten minutes.
Retail and groceryRestaurants and hotelsBanks and insurersHealthcareFuel and automotiveTelecoms and services
Your logoSite visit
Greeted within 30 seconds?
Premises clean and tidy?
Staff friendly and attentive?
Staff wearing name badges?
Score for this visit
Fair75%
Try your colours
Everything a customer experience programme needs.
From the first question to the shopper's payout, one system. No spreadsheets, no chasing photos on WhatsApp.
Questions that skip themselves
When a question doesn't apply, it disappears and doesn't count against the score. Show or hide any question or section based on an earlier answer.
Scores you can act on
Every visit is scored out of 100 and banded from Excellent to Poor, section by section and location by location.
Photo proof
Shoppers attach photos to the question they belong to, straight from their phone browser. No app to install.
Shoppers, fees and payouts
Assign visits with a fee and an expense limit. Read each report, approve it or send it back with a reason, and only then is the payout ready. Shoppers see their own earnings.
QR codes for customers
Customer feedback, always on. Print a QR code for each location or share a link. Customers rate their experience in about two minutes, and a low score alerts the right manager. It lands in the same dashboard.
Wears your brand
Upload your logo and we pick matching colours for your portal, login page and customer surveys. Change them any time.
Many surveys, one account
Run mystery shops, customer feedback and questionnaires at the same time, for as many locations and products as you need. Edit a survey and past scores stay exactly as they were.
Excel and CSV exportUnlimited shoppersAdmins, managers and shoppersWorks on any phoneYour data stays separate from other companies
From sign-up to first score in an afternoon.
No consultants and no setup fee. If you can fill in a form, you can run a programme.
1
Set up your company
Sign up, upload your logo and let us match the colours. Start from a ready-made survey or a blank page.
2
Build your survey
Add sections and questions, set the weights and skip rules, preview it with live scoring, then publish.
3
Send shoppers, share QR codes
Add your locations, assign visits with a fee, and put QR codes up wherever customers can give feedback.
4
Review, approve, pay
Reports arrive scored, with photos. Approve them, see where you stand, and the payouts are ready.
Why teams stop using spreadsheets.
The point of a mystery shopper programme is the decisions it leads to. This gets you there faster.
Fair
Every visit scored the same way
Weights and rules are set once, so a Tuesday visit and a Saturday visit are judged by the same yardstick.
Fast
Results the moment it's submitted
No retyping paper forms. The score, the band and the photos are on your dashboard straight away.
Clear
Know where you stand
Compare locations, sections and surveys, and see which questions keep failing.
Tidy
Shoppers paid correctly
Fees, expense limits and approvals are tracked per visit, so payouts are never a guess.
Simple pricing that grows with you.
Send us an enquiry and we will help you choose a plan. You can change plan whenever your programme grows.
Starter
R1,000
per month
- 1 business entity
- Up to 3 branches
- Mystery Shopper
- QR Surveys
- Customer Feedback
- Reports
- Shopper Fees & Payouts
Growth
R1,900
per month
- 2 business entities
- Up to 5 branches
- Mystery Shopper
- QR Surveys
- Customer Feedback
- Reports
- Shopper Fees & Payouts
Corporate
R3,900
per month
- 5 business entities
- Up to 10 branches
- Mystery Shopper
- QR Surveys
- Customer Feedback
- Reports
- Shopper Fees & Payouts
Enterprise
Call us
tailored to your portfolio
- Multi client portfolio
- Unlimited branches
- Mystery Shopper
- QR Surveys
- Customer Feedback
- Reports
- Shopper Fees & Payouts
Add-ons, switched on per company
Discount vouchersIssue discount vouchers when a customer completes a QR survey.
Coming soon
Coming soon
Point of sale integrationConnect your point of sale system so sales and till data sit alongside your survey and visit results.
Coming soon
Coming soon
PointsPoints balance per shopper, earned per visit, redeemed for rewards.
Coming soon
Coming soon
RewardsReward shoppers and customers for taking part.
Coming soon
Coming soon
Questions people ask.
What is a mystery shopper visit?
A person visits one of your locations as an ordinary customer, then fills in your survey on their phone: how they were greeted, whether the premises were clean, how long they waited, with photos as evidence. You get a scored report.
What other kinds of survey can I run?
Three kinds, all in one account. Mystery shopper: a trained shopper visits and the visit is scored. Customer feedback: always-on, a QR code or link for customers to say how you are doing, with scores, trends and alerts. Questionnaires: a campaign about a product, service or topic, with charts, an Excel export and an optional prize draw.
Do shoppers have to install an app?
No. Everything works in the phone's web browser, including photo uploads. Shoppers log in with their own email and password.
Can I write my own questions?
Yes. You can start from a ready-made survey or build your own with ratings, Positive / Negative / N/A checks, choices, numbers, photos and comments, and weight each one.
Can I change a survey after shoppers have used it?
Yes. Published surveys are versioned. Your edits become a new version, and past scores stay exactly as they were.
How do shoppers get paid?
You set a fee and an expense limit for each visit. When you approve the report, the payout is calculated and listed for you to pay and mark as paid. We track it; the payment itself is between you and your shopper.
Will it look like my company's system?
Yes. Your logo and colours appear on your portal, your login page and your customer surveys.
Talk to us.
Tell us about your programme and we'll come back to you with the right plan and how to get started.
Send an enquiry
